SEND Information, Advice and Support Service

parent partnership service

Croydon SEND Information, Advice and Support Service

Since April 2013 Family Lives has been running a SEND Information, Advice and Support Service to Croydon residents providing independent information, advice and guidance for parents/carers of children and young people with Special Educational Needs (SEN). 

What is available for you?

  • Information about special educational needs (SEN) to include: school based support (school action and school action plus and related SEN issues)/the statutory assessment procedure/ Statements of SEN and Annual Reviews.
  • Support in liaising with school staff and other professionals including the local authority SEN team.
  • Help for you to be able to say what you think your child's needs are.
  • Help for you to understand how the education system works.
  • Support to find you an independent parental supporter to offer you advice and support.
  • Support to put you in touch with organisations/ parent support groups for special educational needs.
  • Information about the Special Educational Needs and Disability Tribunal and Mediation Service. 

 How can you get in touch with us?


Useful information for parents

Confidentiality Policy

Impartiality Policy 

Guidelines for disagreeing with Local Authority

How can you recognise your child has SEN

What are special educational needs

What is an independent parent supporter

What your child's school can do to help

PPS in Lithuanian

Strategy sheet ADHD/ADD

Strategy sheet Aspergers/Autism

How we can help you

If you would like support and advice, you can talk to one of our Family Support Workers through Live Chat, email us or call our confidential helpline on 0808 800 2222. You can also share experiences and advice with other parents on our Forums.  Family Lives is here for you 24 hours a day, seven days a week. You can contact us about any family issue, big or small.

Listening, supportive and non-judgemental