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Jeremy has worked at Family Lives since 2009. Jeremy also oversees Bullying UK, Parenting UK and TeenBoundaries which are part of the Family Lives group. He has a professional background in counselling, health services and the criminal justice system.
Jeremy is a seasoned broadcast interviewee and regularly appears on radio and television as a family and parenting commentator. He is a key note speaker on parenting and family support topics ranging from family engagement in education to family health and wellbeing.
Jeremy worked in a number of NHS Trusts including the Royal London and has also worked in Holloway Prison. He has led a number of organisations in community development and has led the implementation of nationally accredited training schemes and guidelines for professionals working with young people. Jeremy has also worked within children’s palliative care and has been Chief Executive of a children’s hospice.
He is married and has one son.
Pamela joined Family Lives in 2012, having served as Chief Executive of Parenting UK since September 2008. Before joining Parenting UK, she was Deputy Chief Executive of Voluntary Action Westminster focussing on neighbourhood renewal, community involvement, partnership working and children’s centre outreach. Pamela previously served as faith communities development officer for the London Civic Forum. Pamela holds a post graduate diploma in Voluntary Sector Management from Cass Business School and a Masters degree from Lancaster University.
As Deputy Chief Executive, Pamela oversees the work of the Fundraising, Training and Engagement Teams, including delivery of the Parenting UK membership and CANparent quality mark work. She lives in north London and has 3 teenage children.
Rosemary started with Parentline UK as a volunteer in 1991, joining their small central team giving parents information about their nearest Parentline service. As the demand increased she trained as a call taker, and as the service grew she progressed to supervisor, trainer and eventually Helpline Manager, managing the ever-expanding local team.
When Parentline UK merged with Stepfamilies in 1999, Rosemary became Area Manager of the Essex office and after a number of roles such as Regional Director and temporary Finance Director, was recruited onto the senior management team in 2006. Rosemary manages all of our national services including our helpline, email support service, individual telephone support and extended telephone support. She has a son and a daughter.
Lucy joined Family Lives in 1996 as Office Manager of National Stepfamily Association and worked with the Chief Executive on the merger with Parentline and Parent Network to create Parentline Plus. Lucy became Services Development Manager and then Deputy Chief Executive in 2000 and has overseen many aspects of the charity’s work including governance, ICT, project development, management of local and regional development staff and the communications team, and has retained responsibility for finance throughout.
In 2006 Lucy was seconded to Bankside Open Spaces Trust to cover the maternity leave of the Director. After returning from maternity leave in 2008 Lucy become part time Director of Finance, and in 2008 acted as Interim Chief Executive for eight months. Lucy has two young children and lives on a boat in Hampton Court.
Sandra Hiller is Regional Manager of our London and South East office offering services to families. Sandra started with Parentline UK as a volunteer call taker in 1991, and utilising her training background she progressed to volunteer trainer and eventually Regional Trainer for Parentline UK supporting the development of the volunteer training programme for the helpline. After the merger with Stepfamily Association in 1999 Sandra was instrumental in developing the training and pilot the launch of our Individual Telephone Support service.
In 2001 Sandra became Area Manager of the Hertfordshire office and took a proactive role in developing and building local services across the county and wider areas expanding our reach and profile with Local Authorities and Voluntary Sector Agencies. In 2010 Sandra become Regional Manager for London & SE and has recently been recruited to the Senior Management Team to support the Business Development of the area offices and the national organisation. Sandra is a psychodynamic practitioner and has a daughter and 2 sons.
Rachel joined Family Lives in 2012 following a merger with Parenting UK where she was Head of Communications. Before working at Parenting UK Rachel worked for The Stroke Association and Ofsted. As Head of Policy and Engagement Rachel oversees all Family Lives policy and engagement work with our wide variety of stakeholders through our suite of Family Lives websites, social media and press activity, our membership body Parenting UK and our policy work. She has a background in English Literature and Journalism.
Paul joined Family Lives in 2013 as Programme Lead of the CANparent programme where he managed the roll out of 2 years of business development activity for the parenting sector and managed the development of the CANparent Quality Mark. Previous to Family Lives, Paul worked for the Scout Association and the Stroke Association in a number of roles including volunteering, training, and learning and development.
As Senior Project Manager Paul oversees Family Lives’ IT and project training and development. He also manages the operational side of our London & Northern Home Counties region and continues to lead the CANparent Quality Mark.
Paul lives in Hertford with his wife and two young children.