How we can help

People contact us about all aspects of family life that include all stages of a child’s development, issues with schools and parenting/relationship support. We also respond when life becomes more complicated and provide support around family breakdown, aggression in the home, bullying at school, teenage risky behaviour and mental health concerns of both parents and their children. We provide a 24 hour helpline, advice website, email service, live chat and parenting/relationship support groups. 

  • Family Lives confidential helpline Parentline
    Family Lives offers a confidential helpline service which is free from landlines and most mobiles (previously known as Parentline). Please call us on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying.
  • family support with online chat
    Our Live Online chat lets you talk to our trained staff online about any family issue, including bullying.
  • family support by email with Family Lives
    When you contact us by email we will try to get back to you within approximately three working days. If you feel that you need help urgently, you can always ring our free, confidential, helpline on 0808 800 2222
  • on mobile phone
    Share your experiences and dilemmas on our forums with other families who may be experiencing similar issues within their family life.
  • girl with balloons.jpg
    Browse through our helpful videos with expert advice for parents of children aged 0-19 on a huge range of issues.
  • online parenting courses
    Get support with parenting through our online parenting courses including CANparent and Triple P online
  • local family support and parenting classes
    Find out what's happening in your area, including local courses to help with all aspects of family life.
  • support for family professionals
    Parenting UK, part of Family Lives is a national membership organisation for those working with parents. We support our members to be more effective by providing expertly tailored information about news and training, producing specialist events and resources.
  • useful links
    Find further support from specialist organisation on issues such as adoption, bereavement, mental health, prisoners, and self harm.
  • Family Lives parentline plus leaflets
    Download our leaflets for more information about topics including bullying, stepfamilies, starting school, gangs and risky behaviour.