Live online chat

Welcome to the Family Lives Live Online chat service, where you can talk to our trained staff online about any family issue, including bullying.

Just click the live chat button below and click the Green Button to begin your chat with the team. All discussions are completely confidential between you and the Family Lives worker. We will only break confidentiality if there is a life threatening situation, or a child or adult is felt to be at risk of significant harm.

Our average response time is approximately 5 minutes but may be longer at busy times. If you have any thoughts about our LiveOnline Expert Family Support service that you would like to share, please contact us.



How are we doing? 

We are currently running a survey to find out what you think about our services. We'd be very grateful if you can spare a few minutes to fill out our anonymous survey.

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If you are unable to access Live Online because of demand, please feel free to email our team at


Embed our Live chat button on your website 

You can embed our live chat button on your website. Find out more. 




DISCLAIMER – Family Lives offers support and helps you to explore options available to you. This online chat is not advice and is not an endorsement of any course of action you may decide to take in any particular circumstance. You may not use the chat transcript for any unlawful purpose, produce it to anyone else or use it in a dispute, in a mediation, court or tribunal hearing. By using this service, you have agreed to these conditions.