What we offer our volunteers

“I feel supported and know I can ask for help if needed.”

Training and Support

Volunteers at Family Lives receive full training in their chosen role, learning to support families, undertake outreach work, increase their skills in administration or gain experience to help them move into employment.

Training depends on the volunteer role, but each volunteer at Family Lives receives:

  • full training suitable for the role
  • supervision from a named member of staff, including help setting personal development goals
  • opportunities to increase skills and input into practice via regular Practice Development Groups

Volunteers working directly with parents also get the opportunity to work towards a qualification through the AptEd organisation. 

Experience

We are committed to ensuring that everyone who volunteers at Family Lives enjoys their experience with us. Volunteers have told us that they value:

  • making a difference to families, parents and young people
  • doing something inspiring/different
  • learning skills and improving their CVs
  • meeting new people and becoming part of the Family Lives ‘family’
  • having a sense of achievement
  • enjoying themselves!

Professionalism

Family Lives has over 30 years' experience of working with volunteers. We have a dedicated Volunteer Co-ordinator and have best practice policies and procedures in place to make sure that all volunteers and those we support have a positive and high quality experience with us. To ensure high standards of service we:

  • interview all volunteers
  • undertake DBS checks
  • aim for best practice in all our policies and procedures
  • have an out of hours Risk of Harm procedure
  • have a Volunteer Policy and Volunteer Agreement

To volunteer for Family Lives, see our Volunteering opportunities page.

How we can help you

If you would like support and advice, you can talk to one of our Family Support Workers by calling our confidential helpline on 0808 800 2222. You can also share experiences and advice with other parents on our Forums. Family Lives is here for you and you can contact us about any family issue, big or small.

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