We'd like to hear from you

As part of our 3-year digital innovation project, we are looking to conduct short interviews with people who have recently tried to call our helpline but were unable to get through. 


At times our helpline is very busy, but we’re keen to hear about your experience of calling. We are currently undertaking some anonymous research which will help us understand how we can improve our services, including the helpline. We would really like you to share your experiences with us.

If you are happy to be involved in our research, please fill out the form below. If you are selected for an interview, our research team will contact you to arrange an interview within one week. The interview will last approximately 30 minutes and we are only looking for participants ages 18 and over.