National Offenders' Families Helpline

Freephone 0808 808 2003

Family Lives runs the National Offenders' Families Helpline which you can contact free on 0808 808 2003. 

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Family Lives have run the National Offenders' Families Helpline in England and Wales since August 2014, contracted by NOMS. Since June 2015, we have also provided the helpline for families of prisoners in Scotland, contracted by the Scottish Prison Service.

The helpline supports families who have a loved one serving a sentence either in prison or in the community and supports families with issues around contacting their family member, visiting a prison, what happens on release and what to tell their children. The helpline receives approximately 10,000 calls a year. 

‘Just spent hours trying to find some answers and your site has done it all in 5 minutes. So much useful information in clear, easy to follow detail. Never thought we would be in this situation so thank you so much for helping’ 

Helpline opening hours

The helpline is open Monday to Friday 9am to 8pm, and Saturday and Sunday from 10am to 3pm. It is closed on Bank Holidays.

Visit the National Offenders' Families Helpline website for advice and information if your loved one is in prison.