User Researcher, 35 hours per week, Home or office based (regular team meetings in Hatfield and various work-based locations).

Candidates will need to be located within 1.5 hours travel of Central London.

Location: Home Based Salary: Circa £32,000 per annum Hours: 35 hours per week Closing date:

If you have any questions please contact Rachel Tonkin, Director of Policy and Engagement on 020 7553 3089 or via email.

About this role

This is an exciting opportunity for an ambitious and motivated User Researcher to be part of the team implementing our new digital innovation project.  

The successful candidate will be responsible for user research across our range of services, including our helpline, website and local services. Your role is to ensure that user needs are intrinsic to the design and implementation of our services. 

You will drive user research, helping us to inform how we design, build and maintain services which reflect the needs and experiences of the families we support.  

To be successful in this role you will be an excellent communicator, experienced in user research with a passion for helping people 

About us

Family Lives is a national charity supporting lower income and vulnerable families. We provide support through our helpline, community services and online.

Family Lives was set up over 40 years ago by volunteers who wanted to ensure any family in crisis had somewhere to turn. Today, volunteers are at the very heart of the work we do to support families and we have over 300 working across the organisation.

Last year we supported over 36,000 helpline callers, around 6,500 adults and young people through our community services, and had 2.5 million visitors to our website.

How to apply

Please scroll down to see the full details of the role and obtain the job description, full person specification, application form and guidance.

Please note that we only accept application forms. CVs are not accepted.

Please send your application to or post to: HR department, Family Lives, 15-17 The Broadway,  Hatfield, Hertfordshire, AL9 5HZ. 

Closing date: Sunday 20 October 2019

Interview date: Friday 1 November 2019

Attached Files

Please find the following files attached to help with your application: