• Text to Donate Terms and Conditions

    Texts are free, your support will cost your donation amount, and we receive 100% of your text donation.


    1. You will be charged your donation amount, your text message should be free from your provider, but please check because some network contracts vary.

    2. Please ensure you spell the SMS keyword carefully: STOP02 £1 and send your text message to the correct short code: 70070.

    3. If your keyword and short code are valid, and your text message is received whilst this campaign is active you will be charged for the donation amount via a bounce-back message. The charge will appear on your mobile phone bill or be taken from available funds on a Pay as you go phone (PAYG).

    4. If your keyword or short code are invalid, or your text message is received after the campaign or promotion has finished, you may still be charged your standard network message charge. However, you will not be charged for the donation amount and you will not be donating to Family Lives.

    All supporters must obtain permission from the bill payer before sending a SMS text message.

    5. Please ensure that you do not send more texts than you can afford or your mobile network will allow. If you are under 16 years old, you must have your parent or guardian's permission to send a SMS donation to us. Thank you.

    6. Family Lives, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any mobile telephone network or line, system, server, mobile provider or otherwise which may result in any SMS text being lost or not properly received.

    7. This service is available to most network providers, however contracts may vary so it is always advisable to check with your provider.

    8. This service is available in England, Scotland, Northern Ireland and Wales only.

    9. The SMS service is provided by JustTextGiving if you have any queries regarding the service, please contact Family Lives at the following address:

    Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ


    London N1 6AH

    Or alternatively call 0207 553 3080

    Date of terms: 09/09/2013

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For support call our confidential helpline on 0808 800 2222 or email us at askus@familylives.org.uk. Your opinion matters, please share your views on our website by filling in our survey.