Family Support Volunteer (Essex)

Location: South East
Time commitment: 4 hours per week minimum

We are looking for volunteers to be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services. This will be based in Hadleigh, Essex. The volunteer will be fully supervised, supported and trained to provide the following activities:

  • Provide emotional support to family members via our helpline service
  • Use the Family Lives support model and tools to provide an empathic online or telephone ‘listening’ service
  • Ensure that all service users receive a high quality experience
  • Signpost users to other agencies for additional support
  • Complete conversation data records
  • Alert the shift supervisor to any difficult situations

If you are interested in volunteering for us please contact Mary on 01702 389576. You can email your application to us at or request one via the post. 

Attached Files

Please find the following files attached to help with your application:

How we can help you

If you would like support and advice, you can talk to one of our Family Support Workers by calling our confidential helpline on 0808 800 2222. You can also share experiences and advice with other parents on our Forums. Family Lives is here for you and you can contact us about any family issue, big or small.

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