Susan's story

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Having reached a certain point in my personal life - being married and with time to give - I wanted to share something of myself which might bring benefit to someone else. I waited to be able to attend the skills training workshops - well worth waiting for. Training was interesting and challenging and equipped me with enough to feel confident to be 'let loose' on the phone lines! For me, being part of a supportive team which puts value on providing a listening ear to people in their time of real need, cannot be overestimated. It's the simple things which matter most.

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