What we offer our volunteers

“I feel supported and know I can ask for help if needed.”

Training and Support

Volunteers at Family Lives receive full training in their chosen role, learning to support families, undertake outreach work, increase their skills in administration or gain experience to help them move into employment.

Training depends on the volunteer role, but each volunteer at Family Lives receives:

  • full training suitable for the role
  • supervision from a named member of staff, including help setting personal development goals
  • opportunities to increase skills and input into practice via regular Practice Development Groups


We are committed to ensuring that everyone who volunteers at Family Lives enjoys their experience with us. Volunteers have told us that they value:

  • making a difference to families, parents and young people
  • doing something inspiring/different
  • learning skills and improving their CVs
  • meeting new people and becoming part of the Family Lives ‘family’
  • having a sense of achievement
  • enjoying themselves!


Family Lives has over 40 years' experience of working with volunteers. We have best practice policies and procedures in place to make sure that all volunteers and those we support have a positive and high quality experience with us. To ensure high standards of service we:

  • interview all volunteers
  • undertake DBS checks
  • aim for best practice in all our policies and procedures
  • follow strict safeguarding procedures
  • have a Volunteer Policy and Volunteer Agreement

To volunteer for Family Lives, see our Volunteering opportunities page.

Donate now

For support call our confidential helpline on 0808 800 2222 or email us at askus@familylives.org.uk. Your opinion matters, please share your views on our website by filling in our survey.