Get involved

If you want to support local families in your area there are lots of ways you can get involved. From becoming a local volunteer, to organising a fundraising event. 


If you want to help raise money for Family Lives, there are all sorts of things you can do. From running a marathon, organising a bake sale to a sponsored skydive. Find out more about ways to support us

Volunteering Opportunity – National Offenders’ Families Helpline

Family Lives are looking for volunteers to work on the National Offenders’ Families Helpline, a free and confidential service for families and friends of offenders across England, Wales and Northern Ireland from our Hadleigh office. The helpline is open 5 days a week, Monday to Thursday 9.00am – 8.00pm and Friday 9.00am – 5.00pm from our Hadleigh office.

The helpline aims to:

  • Provide information, basic advice and emotional support to anyone affected by the imprisonment of a friend or family member
  • Signpost callers to additional support services 
  • Assist families in overcoming isolation and confusion which can often accompany conviction and sentencing

We are seeking volunteers with the ability to provide an empathic and supportive response to callers, providing accurate information and signposting to other sources of support. We ask for a commitment of 4 hours per week. Experience either personally or professionally of the issues faced by prisoners families would be an advantage but not essential. Full training will be provided.

For more information or to request an application pack please call our office on 01702 389576.


Every year, we support families to work through issues such as poverty, behavioural problems, health issues, problems with services and schools, relationship issues, communication breakdowns and countless other issues. We could not support these families without the dedication, commitment and passion of over 200 volunteers.

“It’s difficult to put into words how much volunteering and then working for Family Lives helped me – it was pivotal in getting me to where I am today, what with all the training and encouragement I received.”

Volunteers are vital to Family Lives and we have a wide range of opportunities available in many different areas of the country. Find out more about the different types of volunteer roles and where these are available.