Get involved

Find out more about our services and volunteering

Become a volunteer on our helpline

Our northern national Helpline Call Centre is based in the North East and we also work closely with local communities through our service for kinship carers and our local network of volunteers.

Interested in volunteering with us?

Every year, we support families to work through issues such as poverty, behavioural problems, health issues, problems with services and schools, relationship issues, communication breakdowns and countless other issues. We could not support these families without the dedication, commitment and passion of over 200 volunteers.

“It’s difficult to put into words how much volunteering and then working for Family Lives helped me – it was pivotal in getting me to where I am today, what with all the training and encouragement I received.”

Our northern national Helpline Call Centre is based in the NE and we also work closely with local communities through our service for kinship carers and our local network of volunteers.

We would really like to hear from you if you are interested in volunteering, call us for more information on 0191 284 4060. 

Become an Early Learning Volunteer for Newcastle ParentChild+ 

You can make a real difference to a family with a 2-4 year-old child by visiting a family in their home twice a week for 30 minutes, taking a new book or toy each week and modelling reading and playing with child and parent to encourage positive parent and child interactions.

We are looking for volunteers who:

  • Have a passion for supporting young children to reach their full potential
  • Have experience of engaging with families and young children or parenting and/or want to gain experience in these areas
  • Are able to travel locally
  • Have some knowledge of the community being served or willingness to learn
  • Have internet access on smartphone/ipad/computer and are willing to use IT skills and Skype (although training will be provided as needed)
  • Are able to commit for 15 months.

If you are able to speak one or more of the languages spoken in your local community, this will be especially welcomed.

Benefits of volunteering for Family Lives:

  • Satisfaction in making a real and lasting difference to families
  • Ongoing training, personal development and support to enhance future career prospects
  • Being part of an enthusiastic, supportive team
  • Out of pocket expenses reimbursed
  • Flexible hours

Are you a professional working with families who would benefit from the programme?

We receive referrals for ParentChild+ from a wide range of organisations and professionals working in the local community, including health visitors, the Family Nurse Partnership, schools, nurseries, Early Years and Early Start teams, children’s centres, social services and other agencies and charities working with families.

For more information and to make a referral, please get in touch with Laura on 07739 788115 or email


ParentChild+ is funded by the Early Years Social Action Fund

Can you help us and raise vital funds for us?

If you want to help raise vital money for Family Lives, there are all sorts of things you can do. From running a marathon, organising a bake sale to a sponsored skydive. Find out more about ways to support us