Family Support Services in Westminster

Family Lives offers a menu of services within Westminster and Royal Borough of Kensington & Chelsea. At the core of our service is the outreaching to the community. We have a flexible and responsive approach and we work alongside many other professionals and services to get the right support for families.

We provide home visit or meet at a place of convenience and have workers and volunteers who speak various languages. Early Help Hubs in Westminster are places where children 0 - 19 years old and their families can have access to integrated services and information. Follow us on our Facebook page for updates and news.

Families often seek support with:

  • Housing
  • Parenting and family support
  • Material grants and financial support
  • Childcare and nurseries
  • Adult education, training and employment
  • Relationship issues/Domestic violence
  • Isolation & Depression and many other issues.

We are based within Children’s Centres in 3 main hub areas of Westminster:

  • North East Locality - Portman Early Childhood Centre – Contact the team on 07713 708530. Referrals to Raisa at
  • North West Locality - Queen's Park Children’s Centre- Contact the team on 020 7641 5838 / 07707889638. Referrals to Kyriaki at
  • South Locality - Bessborough Family HUB - Contact the team on 020 7641 5923/ 07713 708527.  Referrals to Ouassila at

Family Support

Families with children under 5 or a pregnant mother can make their own referrals or professionals can send in a referral with the permission of the family. Please send outreach referrals to the appropriate Senior Outreach Workers above. Please click here for the referral form. 

Outreach Service:

The core functions of the Outreach Service is to act as a ‘Gateway’ for families:

  • Providing support and information through home visiting
  • Engagement
  • Consultation and involvement

What Families say: 

Mum: “I don’t know how to thank you; it is because of you I am out of the house now”.

Dad: “I don’t mind if my wife goes with you anywhere as you are the only one she trusts and because she trusts you I trust you also. I didn’t know that there is someone who can offer the support you do”.

2 Year Offer of free nursery 

The team also support eligible families in applying for a free 2 year place at a local nursery. If you need support to apply please call one of the teams below or go onto the nursery section.

  • North East Locality - Portman Early Childhood Centre – Contact the Raisa Rahman on  07713 708530 or email
  • North West Locality - Queen's Park Children’s Centre- Contact the Kyriaki Bourcha on 020 7641 5838 / 07707 889638 or email
  • South Locality - Bessborough Family HUB - Contact the Ouassila Moraboti on 020 7641 5923/ 07713 708527 or email

Our Befriending Service offers:

We are offering 4 befriending services with trained volunteers provided to support families referred to the project by either the outreach team or other professionals outside the organisation.

Families are given emotional and/or practical support. Before a volunteer is matched with the family an Outcome Star assessment is completed where clear aims and objectives are agreed with the family. This is reviewed regularly to ensure families are getting the right support and our service is meeting their needs. The FLS team also link families to our activity programmes in the local area. 

Please refer to the befriending brief document for more information and details on support offered.

  1. Befriending Volunteer Service for Families with children 0-5 years - up to 6 months support and 1-4 hours a week/ For further information contact our Senior Volunteer Development officer Venesha Patel via email at or call 07713 708542. 
  2. Befriending Volunteer Service for Families with children 5-16 years - up to six months support and 1-2 hours a week/ contact John Morris Volunteer Development Officer via email at or call 07870 486887.
  3. Befriending volunteer service for Early Help Team referrals only (families with 0-16yr children) - upto 4 months support and 1-2 hours a week. contact Lana Al-Waily Volunteer Development Officer via email at or call 07713708524.
  4. Befriending Volunteer Service for Families with children 4-11 years in CHURCH STREET/PADDINGTON GREEN/ST JOHN'S WOOD wards ONLY - (Family Learning Support (FLS) team) and access to Family Learning Programmes upto six months support 1-2 hours a week/Contact Befriending Team Leader, Michelle Caesar via email at or call  07713708540. 

Young People’s Support Service offers:

Provide 1:1 support to YOUNG CARER'S aged 10-15 years old who have some form of caring responsibilities. Parent/Carers will also receive family support separately from the child. Referral can be downloaded here: Family Lives Westminster Services

Facilitate a holiday focused fun groups open to any young person also aged 10-15 years old across the borough (times and venue vary). If you would like to refer a young person to our service or are a young person wanting support please email Lana Al-Waily on  or call 07713 708524. To refer into our service, please fill in the form and return via email to the correct staff member.


The Programme is a 'targeted intensive intervention' with focus on parent/child attachment within the home. The ParentChild+ is a well-evidenced, US-based programme, focused on working one to one with parents or carers over a sustained period. During COVID-19 these visits will take place virtually.  The model - which has been running in the US for over 50 years - is based on twice-weekly home visits, for up to 46 weeks with families receiving 92 visits, by trained home visitors.

See how it works in practice here: ParentChild+ AmericaThe child receives a FREE high-quality book or educational toy each week- during COVID-19 we will deliver them to your doorstep. Any child from 15 months - 24 months identified as behind in thier developmental milestones particularly in relation to speech and language or social and emotional development and living in the areas below could be eligible for the programme.

Contact the programme coordinator Nia Bellot to discuss further on 07860 184 906 or email Please email referrals to (Council's secure email). Referral can be downloaded here.

City of Westminster wards: Queen's Park and Church Street

Royal Borough of Kensington & Chelsea wards: Notting Dale, Golborne, Colville, St. Helen's and Dalgarno 

Building Relationships for Stronger Families

About the programme

The ‘Building Relationships for Stronger Families’ programme has been designed to help parents who feel that stress and conflict in relationship is affecting relationships and family life. The programme offers parents support appropriate to circumstance, in order to address conflict within relationships, along with strengthening parenting skills to help bring up children. The programme runs in London in Westminster, Brent, Croydon, Camden, Lambeth and Kensington & Chelsea.

Watch this short video to understand the impact on children and young people who are caught up with parental conflict.  

There is support out there whether you are a couple or separated. Get in touch and we can help you to access the programme with information, advice and support to fill in the referral form.

For more info, email our team who can help

More info on programme on FIS website