Family Support Services in Westminster

Family Lives offers a menu of services within Westminster and at the core of our service is the Outreaching to the community. We have a flexible and responsive approach, work alongside many other professionals and services to get the right support for families. We home visit or meet at a place of convenience and have workers and volunteers who speak various languages.  Early Help Hubs in Westminster are places where children 0 - 19 years old and their families can have access to integrated services and information.

Families often seek support with:

  • Childcare and nurseries
  • Adult education, training and employment
  • Relationship issues/Domestic violence
  • Housing
  • Parenting
  • Material grants and financial support
  • Isolation & Depression and many other issues. 

We are based within Children’s Centres in 3 main hub areas of Westminster:

  • North East Locality- Portman Early Childhood Centre – Contact the team on 0207 641 5409/5444
  • North West Locality- Queens Park Children’s Centre- Contact the team on 0207 641 5838
  • South Locality- Churchill Gardens Children’s centre- Contact the team on 020 7641 5923

More details available on the Westminster council website.

Outreach Service

The core functions of the Outreach Service is to act as a ‘Gateway’ for families:

  • Providing support and information through home visiting
  • Engagement
  • Consultation and Involvement 

Family Support

Families with children under 5 or a pregnant mother can self-refer or professionals can send in a referral with the permission of the family. Please send Outreach referrals to the Area Manager at

To refer to our service, please click here to fill in this form and email to the correct staff member. 

2 Year Offer of free nursery

The team also support eligible families in applying for a free 2 year place at a local nursery. If you need support please call one of the teams above or go onto Westminster council’s website for more information. 

Our Befriending Service offers:

Trained volunteers are provided to support families referred to the project by either the Outreach Team or other professionals outside the organisation. Families are given emotional and/or practical support. Before a volunteer is matched with the family an Outcome Star assessment is completed where clear aims and objectives are agreed with the family.  This is reviewed regularly to ensure families are getting the right support and our service is meeting their needs.

We are offering 2 Befriending services:

  1. Befriending Volunteer Service for Families with children 0-5 years- up to 6 months support and 1-4 hours a week of support
  2. Befriending Volunteer Service for Families with children 5-16 years- up to six months support and 1-2 hours a week

For further information contact our Senior Volunteer Development officer Venesha Patel on:  or Volunteer Development Officer on:

Young People’s Support Service offers:

  1. Provide 1:1 support to young carer’s aged 10-15 years old who have some form of caring responsibilities.
  2. Facilitate a weekly focused fun group session open to any young person also aged 10-15 years old across the borough (times and venue vary)

If you would like to refer a young person to our service or are a young person wanting support please email Roxanne Hunte: Or call 07921 456 656 to discuss. Please note Roxanne only works 10 hours a week.