Welsh language helpline

If you would like to speak to a helpline worker in Welsh, please get in touch

Family Lives offers a confidential and free* helpline service for families in Wales providing emotional support, information, advice and guidance on any aspect of parenting and family life.

If you would like to access this service in Welsh, please email us including:

  • Your name
  • The telephone number you wish to be called on
  • The date you would like us to call – allowing 24 hours notice (please note this service is only available Mon-Fri excluding bank holidays)
  • A time slot 11:30, 12:30 or 1:30

Please note if you request a call back we will contact you at the time requested. We will not leave messages on answerphones and will make 3 attempts to call at the time requested (within the first 5 minutes). If you are not available, unfortunately you will need to re-book your call.

We will start the call with "Hello this is Family Lives" and wait for the response before continuing the conversation. The number you will see on your phone will be +44 808000, please note if your telephone does not accept calls from withheld numbers we will be unable to contact you.

Download our flyer in Welsh

How we help

We listen and give you the space to talk, helping you to explore your situation and identify the way forward. Listening means that we let you, the caller, direct the conversation to wherever you want to go.  We will take what you say seriously, and not minimise it. We may ask you some questions to help us fully understand your situation and explore your feelings, and help you talk through options or consider specific organisations, which may be able to help you. We do our best to provide you with as much helpful information and support and encouragement as we can, and then we hope that that puts you, as the expert on your own life, in a good position to make whatever choices are best for you. Core to Family Lives' values is to ensure that you will be listened to with empathy, care and respect.

We cannot offer legal or medical advice.

 

Confidentiality

All calls are confidential. We will only break confidentiality if there is a life- threatening situation, or a child or adult is felt to be at risk of significant harm.

 

What happens if you tell us that you or someone else has been hurt or is at risk?

If we are worried about your own safety, or being hurt, either by your own actions or by someone else, we want to help you find the best way to keep yourself safe. We do this by listening and talking with you about what you want to do.  Most of the time whatever you tell us will stay between you and Family Lives.

However if we feel that you are unable to make decisions for yourself, sometimes we might need to tell someone else what you’ve told us to be able to help you. This will apply to all young people under 13 and under some circumstances to older children and adults.

It is important to know that you can decide what information you choose to share with us.  Sharing information will not automatically mean we will tell someone else but on some occasions it may mean us contacting the Police, Ambulance Service or Social Services.

We do not record any personal details, although phone numbers may appear in our system.  We do not attribute them to any individual person.  Phone numbers would only be used in cases of safeguarding.

Please see our Privacy Notice for full information on how we use your data. 

 

* Free from landlines and most mobiles