Contact us

Please find information about how to get in touch with our departments and local offices. 

If you would like support and advice with a parenting or family issue, you can call our helpline on 0808 800 2222 or email our support team. You can talk to us online via our live chat service which is open, Monday to Friday between 1.30pm and 9pm.

I need to contact one of the Family Lives' offices

Head Office

Telephone: 020 7553 3080

The Annex York House, Salisbury Square, Hatfield, Hertfordshire, AL9 5AD


Portman Early Childhood Centre, 12-18 Salisbury Street, London NW8 8DE

Telephone: 020 3307 1940

Email the Westminster office 

Press enquiries

You can contact us about a press enquiry on Monday - Friday between 9.30am - 5.30pm. Please outline your media request and email us.

We can only respond to enquiries from journalists to this email. If you need advice or support with a parenting or family issue, please contact our email support team us or call our helpline on 0808 800 2222.

Enquiries about job applications or recruitment

If you have any queries regarding a recently submitted job application, or any aspect of our recruitment website, please email our HR team or call on 020 7553 3080. 

Business Development enquiries 

If you have any queries about our work, partnership opportunities or any other aspects of business development, please email Ceri Cobain or Sandra Hiller.

Send us a message

For all other enquiries please contact us using our form below.