Confidential helpline

Call our free and confidential helpline for support

Family Lives offers a confidential and free* helpline service (previously known as Parentline). Please call us on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying. Our helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

We currently answer 76% of all callers ringing with over 63% answered first time. If you don’t get answered first time please do try again.

We will only break confidentiality if there is a life threatening situation, or a child or adult is felt to be at risk of significant harm

* free from landlines and most mobiles

free family support helpline parentline

Giving just £1 a month could help keep our helpline open

Our helpline funding for next year remains uncertain. We have run a free helpline to provide advice and support to families across the country for decades. Our public funding has been cut by over 50% during the last year. We need to raise more than half a million pounds to maintain this free service and increase our ability to answer calls quickly. 

For many families it is a vital lifeline to support whenever they need it. Can you help to keep our essential family support helpline going by donating just £1 a month?

How to set up a monthly donation

Setting up a monthly donation is very simple, just visit our page on JustGiving and enter your details.

If you or someone you know has used our services, why not donate now to help us support more families across the UK. One call to our helpline costs us just £10.24 to provide, so with a regular donation, you can help ensure we can keep supporting the families who need us. Thank you for your support. 

Donate by text

You can also make a quick donation via text through JustGiving. Just text CHAT25 £1 to 70070 to donate £1. 

Your mobile operator will pass 100% of the text donation onto JustGiving. The minimum text donation is GBP £1 and all donations must be in whole pounds sterling. The maximum text donation allowed is GBP £10 for all mobile operators. Donations sent via text will usually incur your standard text message fee. Please refer to your tariff for details of your standard text message fee.

JustGiving's full terms of service for text donations are available here.

Contact us via Skype

Skype is a fast, free and efficient way of us delivering support for anyone needing our help. It allows callers an opportunity to access our services in a way that is more convenient. To use this service you will need to have a Skype account. To set up one up, please visit www.skype.com. Once you have your Skype account and are signed in, please open the Skype Dialler and call 0808 800 2222 and press the green call button. You will then be connected to our helpline confidentially and free of charge. 

For families in Scotland

For callers from Scotland, Children 1st run Parentline Scotland and you may wish to contact them on 08000 28 22 33 Monday to Friday from 9am - 9pm.  

Help and support for separated families 

We were one of the first organisations to be awarded the HSSF quality mark for our work in helping support separated families. This helps parents access a range of support to help them through this challenging time.

How we can help you

If you would like support and advice, you can talk to one of our Family Support Workers through Live Chat, email us or call our confidential helpline on 0808 800 2222. Family Lives is here for you 24 hours a day, seven days a week. You can contact us about any family issue, big or small.

We listen, support and never judge.