Email support

What happens if you tell us that you or someone else has been hurt or is at risk?

If we are worried about your own safety, or being hurt, either by your own actions or by someone else, we want to help you find the best way to keep yourself safe. We do this by reading what you have written and communicating with you about what you want to do.  Most of the time whatever you tell us will stay between you and Family Lives. 

However, if we feel that you are unable to make decisions for yourself, sometimes we might need to tell someone else what you’ve told us to be able to help you. This will apply to all young people under 13 and under some circumstances to older children and adults.

It is important to know that you can decide what information you choose to share with us. Sharing information will not automatically mean we will tell someone else but on some occasions it may mean us contacting the Police, Ambulance Service or Social Services.

We do not record any personal details, although our workers will be able to see your email address and chat name.

To find out more about how your data is used if you contact us please see our Privacy Notice. 

Our incredible volunteers are at the very centre of the work we do supporting families who need us. Every year, we support families across the country to work through difficult experiences such as poverty, behavioural problems, relationship stresses, and countless other issues. We are looking for volunteers to help us continue our vital work with families. Find out more about volunteering for us.