About us

Family Lives was formed over forty years ago by volunteers, with the aim of ensuring that all parents had
somewhere to turn before they reached crisis point. We know that the right support at the right time makes all the difference.

Family Lives provides targeted early intervention and crisis support to families who are struggling.
The issues we support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing.

We know the difference being able to access appropriate, timely support can make to families in crisis,
knowing there is someone at the end of the phone who will listen to them. And we know the longer term impact of early intervention with families, such as through the ParentChild+programme, which supports the home-learning environment, and our family befriending programmes.

The expertise of our staff and volunteers is at the heart of everything we do, and we work together with them to support families through our range of services. We have always been a volunteer-led organisation
and we simply could not do it without our 300+ volunteers, who work alongside our dedicated staff team. Many of our volunteers began their relationship with us as service users but have stayed to support
others on their journey – a testament to the support they themselves received.

Our crisis support, provided for over 40 years through our helpline, has always been at the heart of what we do. Over the last year, demand has continued to outstrip our ability to help as many families as we want to. We have built up long-standing programmes in the areas we work in across England, providing support to thousands of families through our befriending services. 

You can read more about our work in our Annual Report

Our vision, mission and history

Family Lives vision and mission
Read more about why we believe in supporting families and the history of our formation.

Senior Leadership Team

Family Lives senior management team
Learn more about our Senior Leadership Team


Family Lives news
Read the latest news stories and blogs from Family Lives

Our services

Read more about the different services we run across the UK supporting families and local communities


Read our latest press releases and get in touch with the Press Team.

Contact us

For details of how to get in touch with our different departments

Patron and trustees

Family Lives patron deidre sanders
Learn more about our patron and trustees

Annual accounts and reports


Work for us

Looking for a new challenge? Check out our latest vacancies.

Volunteer for us

Family Lives is led by its passionate and dedicated volunteers. If you want to be there for families who need support, check out our latest volunteering roles.