Cookies

Types of cookies we use

• Necessary cookies: (Also called essential cookies). These are necessary for the website to function properly, such as enabling secure logins and accessibility features. 
• Analytics cookies: We use these to understand how visitors interact with our site, such as which pages are visited most often. This helps us improve our content and services. 
• Preference cookies: (Also called functional or customisation cookies). These remember your preferences (like language or region) to provide a more personalised experience. 
• Marketing (third-party) cookies: Some cookies are placed by third-party services we use, such as embedded videos (e.g. YouTube), social media sharing tools, or analytics providers like Google Analytics. These cookies may track your activity across other websites. 

Managing cookies

By continuing to use our website, you consent to the use of cookies. You can manage or disable cookies through your browser settings at any time. For third-party cookies, you may also need to adjust settings directly with those providers. 

For more information, please contact us at familylives@familylives.org.uk.

Setting your cookie preferences

Except for strictly necessary cookies, which are deployed immediately and by default whenever you use our website, the use of any other cookies depends on your consent. You do not have to consent to the use of other cookies. However, please note that not consenting to such cookies may hinder your browsing experience on our website. 

Users may change cookie preferences and provide / withdraw consent at any time by using our Cookie Banner (the pop-up which appears when you enter our website) or by clicking the Cookies symbol in the bottom left of your screen. You may need to refresh the page after changing your preferences to implement the new settings. Please note that if you use a different device, computer profile or browser you will have to tell us your preferences again. 

Alternatively, most web browsers allow some control of most cookies through the browser settings. Please note that blocking cookies at the browser level may limit the functionality of our website and that deleting or deactivating cookies means that any preference settings you have made will be lost. We don’t recommend turning all cookies off when using our website. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. 

Find out how to manage cookies on popular browsers: 

Opera 

To find information relating to other browsers, visit the browser developer's website. 

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Third party cookies disclaimer

Some content on our website is provided by third-party services, such as embedded videos, social media sharing tools, and analytics platforms. These providers may set cookies on your device when you interact with their content. 

We do not control these cookies and cannot guarantee the full list of cookies that may be set by third parties. The cookies listed below are examples of those commonly used by these services, but the actual cookies may vary depending on your browser settings, login status, and other factors. 

For full details, please refer to the privacy and cookie policies of the relevant providers: 

If you would like to manage or disable third-party cookies, you can do so through your browser settings or by visiting the provider’s opt-out pages.  

Our cookies

The list below explains what cookies we use and why.

Necessary cookies (first party)

• PHPSESSID - For: The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed. They do not process personal information. Expires: Session.

Necessary cookies (third party)

Example cookies include:

• aRRAffinitySameSite, aRRRAffinity, Vngage.id, Vngage.vid, Vngage.lkvt - From Puzzel (live chat provider). For: Functioning of live chat service. Expire: Session-90 days.
• CookieControl - From: Civic Cookie Control. For: Civic Cookie Control is a consent management platform. We use it to help make our website compliant. Expires: 90 days.
• Mbpass, pw, H1:xxxxx, sm_dapi_session, embedded, AWSELB, Forumuserid rememberMe, user, userid, hascookies, rootReferrer, fblogin, logo_fileid, referralThreads (session), language (session) - From: Website Toolbox (forum provider). For: Used to store forum user preferences and settings. Expire: Session.
• Newvisit, Lastvisit - Website Toolbox (forum provider). For: Indicates the last and current date when the user visited the forum. Expire: 1 year.
• _cf_bcm - From: Vimeo/Cloudflare. For: To read and filter requests from bots. Expires: 30 minutes.

Preference cookies (first party)

• __atuvc, __atuvs - For: social sharing cookies. Expire: 1 year-13 months

Preference cookies (third party)

Example cookies include:

• SOCS - From: YouTube. For: The cookie is used to store a user’s state regarding their cookies choices. Expires: Persistent (13 months)

Analytics cookies (third party)

Example cookies include:

• _gat, _gid, _utmt, __utmb, __utmc, _gat_gtag_UA_ - From: Google Analytics. For: Google Analytics is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. We collect information including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Expire: 1 min-30 mins, or session.
• __utmz, _ga, __utma, __utmv, _gcl_au - From: Google Analytics. For: Google Analytics is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. We collect information including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Expire: 6 months-2 years.
• YSC - From: YouTube/Google. For: Unique ID for YouTube for analytics purposes. Expires: Session.
• CONSENT - From YouTube. For: YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Expires: 2 years.
• _hjIncludedInPageviewSample, _hjIncludedInSessionSample, _hjAbsoluteSessionInProgress, _hjFirstSeen, _hjSession_xxxxxx - From: Hotjar. For: Hotjar is an analytics tool that uses cookies to track sessions and user behaviour. Expire: Session.
• _hjSessionUser_xxxxxx - From Hotjar. For: Hotjar uses a unique identifier called a Hotjar User ID to keep track of each user’s actions and behaviour on the website. This means that if you come back to the same site again, Hotjar will know that it’s you. Expires: 364 days.

Marketing cookies (third party)

Example cookies include:

• vgInk.Agent.p - From: VigLink.com. For: Used by VigLink.com. VigLink is a hybrid network that converts existing links on your website into affiliate links for various advertisers. Expires: Persistent.
• APISID, HSID, SID, SAPISID, NID, VISITOR_INFO1_LIVE, VISITOR_PRIVACY_METADATA, PREF, SIDCC, SID, HSID, SSID, SAPISID, __Secure-1PSID, __Secure-3PSID, __Secure-3PAPISID, __Secure-1PAPISID, __Secure-3PSIDCC, __Secure-1PSIDCC, __Secure-1PSIDTS, __Secure-3PSIDTS, __Secure-ENID, APISID, LOGIN_INFO - From: Google/YouTube. For: Tracks users on Google and YouTube for things like marketing and preferences. Expire: 6 months-2 years.