Ways to Volunteer

There are many different volunteering roles available. Find out below how you can help. To find out what roles are available near you, If you want to know more about volunteering for Family Lives, download our Volunteer Information Pack.



All offices sometimes need administration support- whether it’s helping to minute meetings, photocopying, filing or database work. Administration volunteers help keep the office running smoothly. If the office is well organised and supported, the organisation can focus on supporting families. This role suits people who want to start a career in office work or the charity sector or who simply want to spend some time each week working to support a friendly team.


Do you enjoy getting out into the community and meeting new people? This role includes being part of a team that goes to events, tells people about our services, gives out information at community venues such as schools and GP surgeries and generally spreads our message that seeking family support is a strength, not a weakness.

Befriending and family support

Matched with a parent or family who need one to one support, our volunteers visit families in community settings or family homes to listen and provide support. You will also be supporting Family Lives staff to set up parenting groups, run training courses in parenting skills and support families to support each other. A demanding but fulfilling role, befriending would suit anyone who wants help make real and lasting change in people’s lives.

Helpline call taker

This role provides an empathic, caring and informed response to callers to the helpline. Our free confidential helpline provides confidential support, guidance and information about any family issue. This is a diverse and challenging role – no two calls are the same and you have to be ready to deal with whatever issues are happening at the other end of the line. However, you receive full support from a staff supervisor and all our volunteers find the work rewarding, inspiring and fulfilling.

Live chat

We have a flexible team providing an empathic, caring and informed response to people who contact us via our Live Chat Service. Live Chat is an instant messaging service that allows parents to have a live conversation online with one of our trained volunteers, who provide support on a broad range of parenting issues. This role is for anyone who is IT literate and enjoys communicating with and supporting people online.

Media volunteers

Help us to reach out to isolated families to give them the confidence to pick up the phone, go along to a local group or simply know they are not alone. By talking to the media about everyday family life, worries or dilemmas the name Family Lives really comes to life for the thousands of families who hear about us in newspapers and radio stations across the country.

If you become a family media volunteer we may ask to you:

  • Speak to your local newspaper about your family situation
  • Take part in television or radio interviews
  • Feature on other carefully selected websites


All the work that Family Lives does to support families costs money and has to be funded by the charity. We need your help to fundraise- whether that’s by collecting money at local events, organising raffles or being sponsored to run a marathon. This role would suit anyone with a good imagination and a sense of creativity and fun.

Family support mentor

Volunteers are matched with a parent or family who need one to one support. With work revolving around GP surgeries and health centres, families on this project will have been referred to us by a health professional or will be families with health issues. As they become more experienced, volunteers will also have the opportunity to support staff to run parenting groups and can choose to support other, less experienced volunteers.

If you would like to volunteer for Family Lives, find out what opportunities are available in your local area. 

Donate now

For support call our confidential helpline on 0808 800 2222 or email us at askus@familylives.org.uk. Your opinion matters, please share your views on our website by filling in our survey.