Jacqui's story

"I can hear the relief in people's voices after talking to us"

Without our wonderful volunteers, we wouldn't be able to be there for families who need us. Jacqui volunteers on our helpline- this is her story. 


I applied to be a volunteer at Family Lives as I have always worked with children and families. I wanted to use my skills and learn new ones that might help others in need. I loved the training and was sad when it ended. We get amazing ongoing support and training which is always, really helpful and gives us the opportunity to meet other volunteers, and learn from each other's experiences.

Our calls are very varied and you never know what each shift will bring, which keeps it interesting and challenging. We get a lot of calls around divorce & separation, bullying, social media, mental health, domestic violence etc. It is very helpful to debrief after our shifts as we can reflect on what was helpful and what we could do differently next time. We also learn from listening to each other.

I have learnt so much from working at Family Lives. We have a great team of dedicated people who are passionate about helping others and are lovely to work with. I feel proud to be part of a charity that changes people's lives, I can hear the relief in people's voices after talking to us and it is a wonderful feeling to know that you are making a difference.

I would definitely recommend working at Family Lives, it is a fantastic charity that really looks after and values its volunteers. You will learn life lessons which will enhance your family and the families you support along the way.

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For support call our confidential helpline on 0808 800 2222 or email us at askus@familylives.org.uk. Your opinion matters, please share your views on our website by filling in our survey.