How we can help

People contact us about all aspects of family life that include all stages of a child’s development, issues with schools and parenting/relationship support. We also respond when life becomes more complicated and provide support around family breakdown, aggression in the home, bullying, teenage risky behaviour and mental health concerns of both parents and their children.

If you need support or advice, you can call us on our helpline on 0808 800 2222, email us at to us online or alternatively visit our forums or online advice.

We work with families in the community too, find out more about what we are doing in your area

  • Family Lives confidential helpline Parentline
    Family Lives offers a confidential helpline service which is free from landlines and most mobiles (previously known as Parentline). Please call us on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying. You can also email us at
  • email service
    Our helpline does get very busy, if you are unable to get through, you may want to email us for support, advice and information. Please email us at We aim to respond within 24 hours, Monday to Friday.
  • hand touching mobile phone
    Our online chat service is open every weekday from 1.30pm to 9pm
  • on mobile phone
    Share your experiences and dilemmas on our forums with other families who may be experiencing similar issues within their family life.
  • girl with balloons.jpg
    Browse through our helpful videos with expert advice for parents of children aged 0-19 on a huge range of issues.
  • online parenting courses
    Get support with parenting through our online parenting courses.
  • local family support and parenting classes
    Find out what's happening in your area, including local courses to help with all aspects of family life.
  • support for family professionals
    Parenting UK, part of Family Lives is a national membership organisation for those working with parents. We support our members to be more effective by providing expertly tailored information about news and training, producing specialist events and resources.
  • useful links
    Find further support from specialist organisation on issues such as adoption, bereavement, mental health, prisoners, and self harm.
  • Family Lives parentline plus leaflets
    Download our leaflets for more information about topics including bullying, stepfamilies, starting school, gangs and risky behaviour.