Senior Leadership Team

To contact a member of the Senior Leadership Team, please use our 'Contact Us' form. 

Jeremy Todd - Chief Executive

Jeremy has worked at Family Lives since 2009. He has a professional background in counselling, health services and the criminal justice system.

Jeremy is a seasoned broadcast interviewee and regularly appears on radio and television as a family and parenting commentator. He is a key note speaker on parenting and family support topics ranging from family engagement in education to family health and wellbeing.  

Jeremy worked in a number of NHS Trusts including the Royal London and has also worked in Holloway Prison. He has led a number of organisations in community development and has led the implementation of nationally accredited training schemes and guidelines for professionals working with young people. Jeremy has also worked within children’s palliative care and has been Chief Executive of a children’s hospice. 

Rosemary Spillman - Director of National Services

Rosemary started with Parentline UK as a volunteer in 1991, joining their small central team giving parents information about their nearest Parentline service. As the demand increased she trained as a call taker, and as the service grew she progressed to supervisor, trainer and eventually Helpline Manager, managing the ever-expanding local team.

When Parentline UK merged with Stepfamilies in 1999, Rosemary became Area Manager of the Essex office and after a number of roles such as Regional Director and temporary Finance Director, was recruited onto the senior management team in 2006. Rosemary manages all of our national services including our helpline, email support service, and live chat service. She has a son and a daughter.

Rachel Tonkin - Director of Communications

Rachel joined Family Lives in 2012 following a merger with Parenting UK where she was Head of Communications. Before working at Parenting UK Rachel worked for The Stroke Association and Ofsted. As Director of Communications Rachel oversees all Family Lives communications work with our wide variety of stakeholders both individual and corporate through our suite of Family Lives websites, social media and press activity, and is also working on our digital innovation project. 

Sandra Hiller - Regional Manager

Sandra Hiller is Regional Manager of our London and South East office offering services to families. Sandra started with Parentline UK as a volunteer call taker in 1991, and utilising her training background she progressed to volunteer trainer and eventually Regional Trainer for Parentline UK supporting the development of the volunteer training programme for the helpline. After the merger with Stepfamily Association in 1999 Sandra was instrumental in developing the training and pilot the launch of our Individual Telephone Support service.  

In 2001 Sandra became Area Manager of the Hertfordshire office and took a proactive role in developing and building local services across the county and wider areas expanding our reach and profile with Local Authorities and Voluntary Sector Agencies.  In 2010 Sandra become Regional Manager for London & SE and has recently been recruited to the Senior Management Team to support the Business Development of the area offices and the national organisation.  

Asefaw Haile - Finance Manager

Asefaw joined Family Lives in 2009. Prior to joining the charity, Asefaw worked for many years in various finance and accountancy roles both in the voluntary and private sectors. As a Finance Manager, Asefaw oversees all areas of finances of Family Lives.

Caroline Fanshawe - Head of Local Services

Caroline joined Family Lives in 2014, initially as Area Manager for the North and Midlands. During this time she has led and set up early learning and volunteer befriending projects in the North East, Nottingham, Coventry, Leicester and South Yorkshire.

Caroline has a background in project management, leadership, training and volunteer management. Prior to working with Family Lives she worked for the Children’s Food Trust where was Head of Operations and Training and Interim Director for a number of national healthy eating programmes; she has also managed a national environmental award scheme. She was previously a headteacher and primary teacher and has designed and delivered numerous training and development courses. She is a qualified executive coach.

As Head of Local Services, she oversees the coordination of locally delivered services with our HR, IT, services support and engagement teams.

Jason Bailey - IT Manager

Jason joined Family Lives in 2015 as the IT Manager, managing a small internal IT team and Family Lives relationships with external IT Service providers.

Jason has a 15 year background in IT Management from numerous roles in education and business. Jason holds IT Qualifications from Microsoft, ITIL and others as well as a degree in Digital Networks from Brighton University.

Nick Posford - Head of Income Generation

Nick came to Family Lives in 2021 as a Change Manager focussed on our family support services. Amongst others, Nick has previously worked for the British Dyslexia Association and CICRA, a charity for children with inflammatory bowel disease, where he developed a family support service and created a programme on increasing confidence in children with bowel disease. As CEO of the students union at Kingston University, Nick led the development of a major new youth leadership training and volunteering programme. Nick has also worked as a Policy Manager for a top tier local authority. During a career spanning the voluntary, public and private sectors, Nick has also been a trustee of a local Citizens Advice and a Fellow of the Royal Society of Arts (FRSA).